Effective Date: February 10, 2025
SHIPPING POLICY
Order Processing & Confirmation
ποΈ When you place an order, you will receive a confirmation email for your records.
π¦ Once your order is processed and shipped, we will send you a separate email with the tracking number.
π³ The payment method used at checkout will be charged when your order is placed. However, a pending hold may be placed on your payment method by the issuing bank or payment provider at the time of order placement.
Personal Information & Order Accuracy
β Double-check your details before placing an order!
β Ensure your shipping address, phone number, and payment details are correct.
β We are not responsible for incorrect information entered at checkout and cannot accommodate address or product changes once an order has been placed.
Processing Time
ποΈ Orders are processed within 2-5 business days (excluding weekends and holidays).
β³ Custom or personalized items may require additional processing time.
Shipping Rates & Delivery Time
π Domestic Shipping (USA)
- Standard Shipping: 5-10 business days
- Expedited Shipping: 3-5 business days (if available)
π International Shipping
- Delivery times vary by destination (typically 7-21 business days).
- Customers are responsible for any customs duties, taxes, or import fees.
Order Tracking
π§ Once your order is shipped, youβll receive a confirmation email with a tracking number.
π Use the tracking link to check your order status anytime.
Shipping Restrictions
π« We do not ship to PO Boxes, APO/FPO addresses, Guam, U.S. Virgin Islands, Northern Mariana, American Samoa or certain restricted countries.
π« Custom or bulk orders may require additional processing time.
Lost, Delayed, or Damaged Packages
π If your order is delayed, lost, or arrives damaged:
β First, check the tracking info for updates.
β Contact the shipping carrier for delivery status.
β If unresolved, email us at shop@rvappstudios.com with your order details.
π’ Lucas & Friends is not responsible for shipping delays due to weather, customs, or carrier issues.
Incorrect Shipping Address
π¦ If an incorrect address is provided, the customer is responsible for any reshipping costs. Please double-check your shipping details before completing your order.
Returns Due to Failed Delivery
π If an order is returned to us due to an incorrect address or failure to collect the package:
β Additional shipping fees will apply for reshipment.
β Refunds (if applicable) will be processed minus shipping costs.
Contact Us
π© For any shipping-related inquiries, email us at shop@rvappstudios.com.
Lucas & Friends reserves the right to update this policy at any time. Changes take effect immediately upon posting.
RETURN POLICY
π’ All sales are final once a purchase is completed. We do not accept returns or exchanges.
Exceptions β Defective, Damaged, or Incorrect Items
While we generally do not accept returns, we understand that certain exceptional circumstances may arise. We accept returns for:
- πΉDefective items
- πΉDamaged items
- πΉIncorrect items received
π© To request a return, please contact our customer service team within 7 days of delivery at shop@rvappstudios.com with photos clearly showing the issue and a copy of your packing slip or other order documentation. Our team will review your request and respond promptly. π
Refunds & Processing Time
β If your return is approved, we will process your refund within 10-14 business days to the original payment method.
β³Your bank or credit card provider may take additional time to post the refund.
π¦ If your order is returned to us due to an incorrect shipping address or failure to collect the package, you will be responsible for additional shipping fees to have it reshipped.
We do not accept returns for:
βοΈ Personalized/customized products
π Used or washed clothing
π Opened party supplies
π·οΈ Clearance or final sale items
Important Notes
π Please double-check our size guides before placing an order. Refunds or exchanges will not be issued for incorrect size selection.
π¦ Due to holiday seasons and high shipping volumes, there may be delays in receiving and processing returns. We will notify you once we receive and inspect your return.
Contact Us
π§ For any questions or concerns, email us at shop@rvappstudios.com.
Lucas & Friends reserves the right to modify this policy at any time. Changes will take effect immediately upon posting to our website.